Refund policy
**D'mori: 30-Day Return Policy**
Thank you for choosing D'mori for your shopping needs. We strive to ensure your satisfaction and provide you with a seamless shopping experience. Please read our 30-Day Return Policy carefully to understand your rights and responsibilities regarding returns.
**1. Return Eligibility:**
We accept returns on products within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unworn, unused, and with all original tags and packaging.
**2. Initiating a Return:**
To initiate a return, please contact our customer service team at Team@dmoriflht.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
**3. Return Authorization (RA) Number:**
The RA number is essential for processing your return. Please ensure that the RA number is clearly visible on the outside of the package you are returning. Returns without a valid RA number may not be processed.
**4. Return Shipping:**
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item. D'mori is not responsible for any lost or damaged items during the return shipping process.
**5. Refund Process:**
Once we receive your returned item and confirm its condition, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase. Please allow up to 7 business days for the refund to reflect in your account.
**6. Exclusions:**
Certain items are non-returnable, including personalized, custom-made, and final sale items. Additionally, for hygiene reasons, items such as undergarments and earrings cannot be returned.
**7. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will guide you through the process of returning the item and obtaining a replacement or refund.
**8. International Returns:**
For international orders, please contact our customer service team to discuss the return process and any associated shipping costs.
**9. Change of Mind:**
If you change your mind about a purchase and wish to return an item for reasons other than damage or defect, please refer to our 30-Day Return Policy for eligibility criteria.
**10. Customer Satisfaction:**
Your satisfaction is our priority. If you have any questions or concerns regarding our products or the return process, please don't hesitate to reach out to our dedicated customer service team.
Thank you for shopping at D'mori. We appreciate your business and look forward to providing you with exceptional products and service.
Sincerely,
E.P.
Customer Service Team
D'mori Online Store
Thank you for choosing D'mori for your shopping needs. We strive to ensure your satisfaction and provide you with a seamless shopping experience. Please read our 30-Day Return Policy carefully to understand your rights and responsibilities regarding returns.
**1. Return Eligibility:**
We accept returns on products within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unworn, unused, and with all original tags and packaging.
**2. Initiating a Return:**
To initiate a return, please contact our customer service team at Team@dmoriflht.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
**3. Return Authorization (RA) Number:**
The RA number is essential for processing your return. Please ensure that the RA number is clearly visible on the outside of the package you are returning. Returns without a valid RA number may not be processed.
**4. Return Shipping:**
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item. D'mori is not responsible for any lost or damaged items during the return shipping process.
**5. Refund Process:**
Once we receive your returned item and confirm its condition, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase. Please allow up to 7 business days for the refund to reflect in your account.
**6. Exclusions:**
Certain items are non-returnable, including personalized, custom-made, and final sale items. Additionally, for hygiene reasons, items such as undergarments and earrings cannot be returned.
**7. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will guide you through the process of returning the item and obtaining a replacement or refund.
**8. International Returns:**
For international orders, please contact our customer service team to discuss the return process and any associated shipping costs.
**9. Change of Mind:**
If you change your mind about a purchase and wish to return an item for reasons other than damage or defect, please refer to our 30-Day Return Policy for eligibility criteria.
**10. Customer Satisfaction:**
Your satisfaction is our priority. If you have any questions or concerns regarding our products or the return process, please don't hesitate to reach out to our dedicated customer service team.
Thank you for shopping at D'mori. We appreciate your business and look forward to providing you with exceptional products and service.
Sincerely,
E.P.
Customer Service Team
D'mori Online Store